Disclosed check-in
The member sees the exact team or person who will receive the response.
For treatment centers and multi-house recovery programs
Support that continues after discharge.
Cartha turns member-approved check-ins into accountable human follow-through—without reading private conversations.
A normal day is zero to two items.
Every request has an owner and fallback.
Every request has an owner and fallback.
The discharge gap
The resident app ends with the bed. The need for support does not.
During a stay, the member knows who is nearby and the program can respond in person. After discharge, that structure falls away, the organization loses an easy channel, and alumni follow-up often becomes a phone call—maybe.
Cartha starts inside the program, then gives the member a separately consented door back to a named human after they leave.
The response contract
Member chooses. Cartha routes. A human owns it.
No transcript, AI summary, passive sentiment, personality score, or engagement signal enters the queue.
Named routing
The request has an accountable owner, response window, and fallback.
Closed-loop status
Sent → Seen → Handled is visible to the member and responder.
A minimal staff surface
Coordination, not surveillance.
Cartha Hub is a calm queue or digest around member-approved action—not a replacement EHR, resident-management system, or analytics suite.
0–2
A quiet queueNormal volume must be small enough that every item can be honored.
→
One clear ownerEvery request routes to a named role with a fallback.
✓
One visible outcomeRespond, coordinate contact, and mark the loop handled—or unresolved.
A design partnership, not a demo
Prove the workflow before scaling it.
We begin with your actual discharge process, named responder, current member tool, response capacity, and data boundaries.
Real member use
Does the member-controlled workflow earn voluntary use alongside the current program experience?
Completed responses
Do member-approved requests reach the right human and change a real action?
A clear decision
Continue only when the support loop is useful, workable, and worth sustaining.
Start with your alumni workflow
Talk with us
Who responds after discharge—and what can they honestly promise?
We will map the existing handoff, response hours, fallback, consent boundaries, and real comparator before recommending a design partnership.